If you’ve installed accessWidget but don’t see the accessibility icon, don’t worry, it’s usually a quick fix. Here are the most common reasons:
- Your trial has expired/the site is not on an active trial - If you're on a 7-day trial, it may have ended. To get accessWidget working again, purchase a license through your account or contact your sales rep.
- The code is not installed properly - Make sure the script is placed correctly in your site’s code. To check, go to your site and press F12 to open the Developer Tools panel. A bar will pop up on the bottom portion of your screen which will display your website’s code. Press Ctrl + F, and in the search field enter acsb. If no results show, accessWidget may not be installed correctly. View our installation guides for guidance.
- Browser cache error - This error can happen if you have a lot of cached files on your browser from your website (stored to improve load speeds when reentering) that may show you an old version of your site (prior to installing accessWidget). Clear your browser’s cache (this can vary depending on the browser). In most cases, navigate to your browser history and clear your cached images and files. Once completed, you should be able to reload your browser and accessWidget should appear.
- Website cache error - Different systems enable you to optimize your website’s loading speed by caching your scripts and your styles. Whenever you need to update your site, for example when installing accessWidget, you’ll also have to clear your website’s cache if you want to see the update happen. Find the best way to clear your cache in the system that you use and you should be able to see accessWidget.
- Script Conflict - In rare cases, another script on your site may conflict with accessWidget and its ability to load on the site. To check, Press F12 to open the Developer Tools panel and then go to the Console tab. If you see anything relating to accessWidget, or 'acsb' in this view, then this may be the reason accessWidget hasn't appeared on your site. Contact support via chat or by email at support@accessiBe.com
If none of these steps solve it, contact our support team through our website chat or at support@accessibe.com and we'll help you fix it quickly.