If your clients uses accessWidget and receives a demand letter, reach out to us right away. Receiving a demand letter doesn't mean that the claims are legitimate or well-founded. In fact, they’re often part of “sue-and-settle” tactics, aimed at pressuring businesses into paying settlements, even when their websites meet accessibility standards. Here’s what you and your clients should do next:
Clients with litigation support included in their plan
Contact us immediately. A case manager will guide them every step of the way, make sure they have the documentation they need and even connect their legal team with a top ADA attorney for consulting.
Clients without litigation support included in their plan
Locate the client's proof of effort toolkit. This toolkit provides the key documents to help you and your legal team counter a claim and respond appropriately. These materials serve as proof of your effort to make your website more accessible, demonstrating your commitment to compliance.
Important note: Litigation support is offered for demand letters received after accessWidget was installed on your client's website and is subject to plan.